Effective date: October 7, 2026
SC Wake and SC Mudz orders ship within 2 to 5 business days after SC Wake receives payment, depending on current workload. This applies to orders on scwake.com, drop ship orders placed through authorized dealers, and dealer orders shipped to the dealer.
WHEN THE CLOCK STARTS
- Payment first. Lead time starts the day SC Wake receives full payment. Orders are not processed or fabricated before then.
- Business days. Lead time counts Monday through Friday, excluding weekends and U.S. holidays. Payments can be made anytime, but payments received after 3:00 p.m. Eastern Time, or on a weekend or holiday, are processed the next business day.
- Logo and large orders. Logo orders and orders of $10,000 or more get their ship date when quoted. Their lead time starts once payment is received and logo artwork is approved.
- What's included: Order processing, fabrication or assembly, quality check and packing.
- What's not included: Time in transit with the carrier.
SHIPPING AND TRANSIT
When your order ships, we'll email a tracking number. Transit time depends on the carrier, shipping method and destination, and is in addition to the lead time. SC Wake is not responsible for carrier delays once an order has shipped.
DELAYS
If SC Wake can't ship an order within 5 business days of payment, we'll notify the customer with a new estimated ship date. For dealer orders, the dealer's SC Wake sales rep notifies the dealer. The customer can then:
- Accept the new ship date, or
- Cancel for a full refund.
Once you accept a new ship date, it becomes your order's ship date. If we miss that date too, we'll contact you again with the same options.
Lead times may vary during peak season, holidays or for large orders. Updated lead times will be communicated when needed, and we'll tell you before you pay if your order is expected to take longer.
DEALER AND DROP SHIP ORDERS
Drop ship orders placed through authorized dealers and dealer orders shipped to the dealer follow the same lead time.
POLICY CHANGES
SC Wake may update or change this Lead Time Policy at any time. Changes will be communicated in writing.
QUESTIONS
Call (812) 637-0262 (M-F, 9-5 Eastern) or email info@scwake.com.
Related policies: Order Cancellation Policy | Return Policy